Frequently Asked Questions

Everything you need to know about your PROCAM experience.

What is the standard shipping time for camera gear?

We offer expedited shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on customs processing.

Do all PROCAM products come with a warranty?

Yes, every electronic item sold at PROCAM includes a minimum 12-month manufacturer warranty. We also offer extended protection plans for professional-grade equipment at checkout.

What is your return policy for opened electronics?

You can return items within 30 days of purchase. Please note that opened electronics must be in original condition with all accessories and packaging to qualify for a full refund.

Are your products brand new or refurbished?

Unless clearly labeled as 'Certified Refurbished' in the product title, all items on PROCAM are 100% brand new and factory-sealed.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.

How can I track my order once it has shipped?

Once your order is dispatched, you will receive an automated email containing a tracking number and a link to our real-time tracking portal.